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Dedicated Account Manager

Location:

Ottawa

Position Available:

1

Company Description:

Newprint is a Canadian company and a family-owned business with a long, multi-generational printing history. We began as an offset printing company in 1990 serving businesses and organizations in the National Capital Region. While we continue to provide printing services in Ottawa, we have since expanded to serve clients throughout Canada and beyond. We are proud to be a printing services provider to a wide range of clients across North America. As a qualified supplier to various government departments, we have implemented meticulous quality control measures. We use these same measures for all of our clients, from non-profit to public and private companies. One of our goals is to create innovative products and unique solutions for our customers. We use tools from Esko’s and EFI’s catalogue of programs to help streamline and expedite this process, as well as equipment from Heidelberg and Xerox to deliver a finished product.

Description:

We are looking for a passionate Account Manager who will build strong relationships with our customers and ensure their long-term success. The Account Manager will manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities.

Daily Tasks and Responsibilities:

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Negotiate contracts and close agreements to maximize profit
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed

Knowledge and Skill Requirements:

  • BA/BS degree in Business Administration, Sales or relevant field
  • Proven work experience as an Account manager, Key account manager or other relevant experience
  • Demonstrable ability to communicate, present and influence credibly and effectively
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills