RETURN AND REFUND POLICY
Order Cancellation Policy
Order that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
- $10.00 — PRIOR to a proof being sent.
- $25.00 — AFTER a proof being sent, but PRIOR to customer approval.
- NO REFUND — There will be no refunds of any kind AFTER a job has been approved.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!
Jobs may be subject to other fees as follows:
- $10.00 — Additional Epson proofs ( per 8.5" X 11", per side ).
- $100.00/hour — Approved artwork alterations; 1/2 hour minimum.
- $10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
- $5.00 — PDF proof on Business Card jobs.
This is not an exhaustive list; other fees may be incurred in special circumstances.
Newprint focuses on providing all our clients with the best possible printing experience and products. If for any reason you are not completely satisfied with your order, please submit a Trouble Ticket. Our Quality Assurance will document your complaint and create a ticket for you to reference as we investigate how to best resolve the issue. All defects / order issues must be reported to newprint within 10 days of receiving your order.
We offer full refunds as house credit, reprints on defective print orders, or mutually agreed-upon house credit.
Determination of order defects is at the discretion of management. Client will be requested to submit digital photos to document the product's defects. In some cases, Client will be required to ship defective product(s) back to Quality Assurance at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to Quality Assurance at Client expense, Newprint may reimburse Client for shipping if a defect is determined to exist.
Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless UPS delivers a defective product or fails to deliver an order.
Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at the manager's discretion.
Direct mail services are not subject to the above stated standard return policies and will be evaluated on a case-by-case basis for potential refunds or reprints.
All policies are subject to change without prior notification.
Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Preferred file type is Adobe PDF. Acceptable applications for Mac & PC include (but are not limited to) Quark Xpress, Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. Additional charges may apply if furnished media are incompatible with our software. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK. All fonts must be included or embedded. Images must be flattened with CMYK in TIFF or EPS format. Proofs will be e-mailed or shipped out within 24 hours of receipt of files and order form. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted. Job is considered complete if within +/- 5%. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All jobs require payment in full upon acceptance of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.
Customer Supplied Proofs
For each job, the customer may be required to supply a color hardcopy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. We are not responsible for any such errors if a working model is not provided prior to proofing. We are also not responsible for any and all errors in the customer's printing job if they select the "Run As Is. No Proof" option.
Color Proof Accuracy
Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses.
We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges and other production fees may be waived or refunded as applicable, however, such delays are not grounds for cancellation of an order. By placing an order with Newprint you are agreeing that we are not responsible or liable for, and no refund, cancellation or credit will be due as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, any other circumstances that are beyond our direct control.
Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless the shipping carrier used delivers a defective product or fails to deliver an order. Refunds will be considered on a case-by-case basis and will not be processed until any and all claims are resolved with the carrier in question.
Information & Content You Submit to Us
By using our Website, you agree that any information (except for purchase information as applicable), materials, suggestions, ideas or comments you send to us or any other third party using our Website is not confidential. By submitting any solicited or unsolicited information using our Website, you grant to us and our affiliates an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever, to the extent permitted by law.
We are not responsible for the content you provide to us. Specifically, we are not responsible for any content that violates trademark, copyright, or other intellectual property rights, including but not limited to the use of a union bug. We are not a union shop and are not authorized to print materials with a union bug. If you submit content with a union bug, we will not print any such content if the union bug is observed during our quality control process. Jobs that violate this union bug policy will automatically forfeit monies collected. Refunds, credits, or partial refunds will be at the sole discretion of our company.